HITICX Privacy Policy

Last updated: 17 November 2025

In this Privacy Policy, “HITICX”, “we”, “our” or “us” refers to the training and career-coaching services offered under the HITICX brand. This document explains how we handle your personal data when you visit https://hiticx.co.uk, contact us, or join any of our programs.

1. Who We Are

HITICX is a UK-based provider of practical, project-based training and career coaching in IT, Cloud, Cybersecurity, DevOps, Data, Automation Testing, Development and related technology roles, designed for the UK job market.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

• Email: info@hiticx.co.uk
• Website: https://hiticx.co.uk

2. Information We Collect

2.1 Information you provide directly

When you interact with HITICX, you may provide us with:

• Name and contact details (email, phone number, location/country)
• Details about your background, experience and career goals
• CV or professional profile information you choose to share
• Information submitted via contact forms, consultation booking forms, WhatsApp, email or calls
• Details related to your enrolment, payments and chosen programs

2.2 Information related to training & mentoring

If you enrol in a HITICX program, we may process:

• Course enrolment and progress data
• Project and lab submissions
• Attendance or participation in live sessions
• Mentoring notes and feedback, where relevant
• Support tickets or queries you raise with us

2.3 Information collected automatically

When you visit our website, certain data may be collected automatically, such as:

• IP address and approximate location
• Device, browser and operating system details
• Pages visited, time spent on the site and click behaviour
• Cookies and similar tracking technologies (see “Cookies” below)

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 To provide and manage our services

• Processing your enquiries and consultation bookings
• Enrolling you into the right program based on your goals
• Providing access to learning materials, projects and mentoring
• Communicating important updates related to your course or schedule

3.2 To support your career development

• Recommending suitable tracks and specialisms for the UK job market
• Helping you prepare your CV, LinkedIn and interview readiness
• Sharing selected opportunities or insights that may match your profile

3.3 To communicate with you

• Responding to emails, queries and support requests
• Sending service-related messages (e.g., reminders, technical notices)
• With your consent, sending relevant news, resources or offers. You can unsubscribe at any time.

3.4 To improve our website and services

• Monitoring performance and usage of our website
• Understanding which programs or pages generate most interest
• Improving user experience and content based on analytics

4. Legal Bases for Processing (UK GDPR)

We rely on the following legal bases to process your personal data:

• Consent – when you submit forms, opt-in to communication or agree to specific processing.
• Contract – when processing is necessary to deliver a program or service you have enrolled in or requested.
• Legitimate Interests – such as improving our services, understanding demand and providing relevant marketing to those who have shown interest.
• Legal Obligations – where we must retain certain data for tax, accounting or regulatory reasons.

5. How We Share Your Data

We do not sell your personal data. We may share limited information with trusted third parties to help us deliver our services, such as:

• Payment processors (e.g., Stripe, PayPal or equivalent)
• Learning platforms or collaboration tools used for classes and projects
• Cloud and hosting providers (e.g., for secure data storage)
• Communication tools (email providers, CRM systems, scheduling tools)

Where we share data, we do so under appropriate agreements and safeguards to ensure your information is protected and used only for the agreed purpose.

6. International Transfers

Some of our service providers may be located outside the UK or European Economic Area. In such cases, we ensure that appropriate safeguards are in place (for example, standard contractual clauses or equivalent protections) so that your data remains secure and protected in line with UK GDPR requirements.

7. Data Security

We take data security seriously and use a combination of technical and organisational measures to protect your information, including:

• Secure servers and encrypted connections where appropriate
• Restricted access to systems and data based on role
• Strong authentication and password policies for internal tools

While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as 100% secure.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

• As long as you are actively engaged with a HITICX program or mentoring
• For a reasonable period afterwards to support queries or follow-up
• For the time required to comply with legal, tax and accounting obligations

Where data is no longer needed, we will securely delete or anonymise it.

9. Your Rights

Under UK GDPR, you have several rights regarding your personal data, including:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to correct inaccurate or incomplete information.
• Right to erasure – to ask us to delete your data in certain circumstances.
• Right to restrict processing – to limit how we use your data.
• Right to data portability – to receive your data in a commonly used format.
• Right to object – to certain types of processing, including direct marketing.
• Right to withdraw consent – where processing is based on consent.

To exercise any of these rights, please contact us at info@hiticx.co.uk.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyse traffic and, where enabled, support marketing and remarketing campaigns.

You can control or disable cookies through your browser settings. Note that some features of the site may not function properly if certain cookies are disabled.

11. Children’s Privacy

HITICX services are primarily aimed at adults and professionals. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Third-Party Links

Our website and learning materials may include links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those websites. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed.

14. How to Contact Us

If you have any questions about this Privacy Policy, your data, or would like to make a request about your personal information, you can contact us at:

• Email: info@hiticx.co.uk
• Website: https://hiticx.co.uk/