IT Services for SMEs & Growing Businesses
HITICX provides reliable Managed IT Support, Cloud & Modern Workplace services, Cybersecurity, and Data & Reporting. Whether you need day-to-day support, a secure Microsoft 365 rollout, or better reporting, we help you reduce downtime, strengthen security, and scale your business confidently.
Fast Response, Clear Ownership
Friendly UK-style helpdesk, tracked tickets, and proactive monitoring to prevent issues.
Security Built In
MFA, device hardening, backup checks, and practical policies included in every engagement.
Business-Friendly Delivery
Simple onboarding, clean documentation, and step-by-step improvements without disruption.
Proactive IT Support & Helpdesk
Keep your team productive with dependable support and proactive system care.
- Remote & on-site support (as agreed)
- Device onboarding, patching & monitoring
- Microsoft 365 user/admin support
- Asset inventory & IT documentation
Cloud Setup, Migration & Management
Modernise collaboration with secure cloud-first tools and best-practice setup.
- Microsoft 365 / Google Workspace rollout
- Email + file migration support
- Azure setup (identity, basics, access)
- Modern device management foundation
Threat Protection & Security Audits
Reduce risk with practical controls, audits, and ongoing security improvements.
- Security audit + prioritised roadmap
- MFA rollout & access control guidance
- Endpoint protection & device hardening
- Phishing awareness + policy setup
Dashboards, Insights & Automation
Track KPIs and automate reporting with dashboards built for decision makers.
- Power BI dashboards & KPI tracking
- Data cleaning, modelling & refresh setup
- Automation (Power Automate / scripts)
- Monthly reporting packs for teams
A Simple, Professional Delivery Process
We keep it structured: understand your environment, fix the key risks, and then support + improve continuously.
1) Discovery & Audit
We review your users, devices, cloud setup, and security posture — then share a clear action plan with priorities.
2) Implementation
We deliver the agreed scope: migrations, security baselines, monitoring, documentation and operational improvements.
3) Ongoing Support
Monthly support options with proactive checks, reporting, and continuous improvements to keep everything stable and secure.
Common Questions
Do you provide on-site support?
Yes — depending on location and the support plan. Many issues are resolved remotely, with on-site visits agreed when needed.
Can you manage our Microsoft 365 / Azure environment?
Yes. We can set up, secure, and manage tenants, users, devices, and core configurations as part of an ongoing service.
Do you offer one-off audits?
Yes. We can run a one-off IT/security audit and provide a remediation plan, with the option to implement the changes for you.
How do we get started?
Use the contact page to book a consultation or request more details: hiticx.co.uk/contact/